Published on 3/1/2017 IBO Associate Bev Austin http://www.ibosocial.com/Beofvalue
Don't Wait for Someone to Speak Up on your Behalf
A couple times a week, I like to visit my local convenience store, to pick up some fresh produce very early in the morning just as they open. I'm a great believer in supporting small local businesses and the combination of quality produce, fewer customers around and a speedy service is definitely worth the early morning effort.
However, on some occasions this idea of swinging by the store super early proves quite popular especially for those who are on their way to work but who are in need of some essential items. Unfortunately, on one particular morning, the store was incredibly short staffed with only one cashier at the checkout.
Of course, it wasn't long before a rather long queue (line) had formed. Now, Here in the UK we are very good at queuing (waiting in line), It's one of the things we are renowned for around the world, but on this particular morning people began to get rather frustrated at the slow service.
As time ticked by, the mutterings of complaints became more audible;
"I only popped in here to grab a..." or “I wish that cashier would take it up a notch and get a move on." There was absolutely no consideration for the poor checkout woman who, under the circumstances was doing her best to serve the disgruntled customers as quickly as possible.
As I listened to the complaints which were coming thick and fast I decided to look into the possibility of another check out being opened. I spoke out over the hum of the irate customers and asked the checkout lady "Have you called for some back-up from another staff member"? She said that she had but there was no response. I could not see any other staff member from where I was standing so I left the queue and went looking for anyone working on the shop floor.
Sure enough at the back of the store I managed to get the attention of a staff member unpacking a case of groceries and explained that a rather large queue had formed with only one checkout in operation. As it turned out, she was completely oblivious to the situation and agreed to open another check out straight away.
Because I had made the effort to speak up and get out of line in order to find a solution to the problem, I had the privilege of being served first at the newly opened checkout. And guess what? All the complainers were right behind me eager to take advantage of the situation.
Isn't it interesting that, not one other person had been willing to step out of line and find a solution? They were happy to complain about the inconvenience of being held up but it did not occur to them that they could do something about it.
This got me thinking about what else my fellow shoppers might be complaining about in their lives but not 'speaking up' about. If they could not find it in themselves to speak up at the local store, I wondered, were they speaking up in their jobs when they needed to? What about in their homes and their communities, was it the same approach of complaining but not doing something about it? Perhaps they’re waiting for someone to speak up on their behalf and find the solutions to THEIR problems. We all know how that turns out... No one is going to solve your problems for you if you're not willing to stand up and speak out for yourself.
As long as you have a voice, you have a choice!
We can choose to whine and complain about the terrible service, the unfulfilling job, the inadequate bank balance and poor leadership of others OR we can actually do something about it.
If things are not going the way you wish them to be, step out of line and out of your comfort zone (your place of perceived safety) and speak up! Overcome your shyness or fear of being judged, use your voice, you can do it!
I wish you Happiness, Health and Wealth!!!